Shipping policy
We offer FREE SHIPPING
At this time, we do not ship to Alaska, Hawaii, or Puerto Rico, and we do not ship internationally. Unfortunately, we cannot ship to a P.O. Box, APO/FPO.
Most merchandise is shipped domestically via FedEx Ground, USPS, or UPS Ground.
All orders of products we have in stock are usually shipped within 1 to 3 business days from the day the order is placed.
All orders are shipped with a signature required.
We reserve the right to refuse or cancel orders if fraud or an unauthorized transaction is suspected.
Damaged or Defective Merchandise
We take great pride in the quality of the merchandise we carry; therefore, we take extreme care to pack shipments so they arrive safely and in excellent condition. In the rare instance that your merchandise arrives in a defective, damaged, or incomplete condition, you must immediately notify our Customer Care department by email at info@babysmiles.us and we will arrange a return, replacement, and/or a credit/refund. Please, note that notification must be made within 72 hours of receiving your items.
Shipping Internationally
Unfortunately, at this time, we do not ship internationally. However, we can assist our clients to find a company that ships internationally. For additional information, please contact us by email at info@babysmiles.us. Please, note that all duties and taxes for shipments outside the United States are the responsibility of the customer.We accept payment by credit/debit card. We accept the following cards: Visa, Visa Electron, Mastercard, Maestro and American Express.
Your card will be charged once you have reached the final billing page at the checkout. We will immediately contact your bank or card issuer for authorisation to take payment from your account.
We take your security very seriously, therefore your details are safe with us. We also take fraud seriously too, so all credit/debit card holders are subject to validation and authorisation by both us and the card issuer.
